Frequently Asked Questions

How are your caregivers selected? Each applicant completes a detailed application which is reviewed and selections are made for interviews. One on one interviews are conducted on each candidate. Any candidate who is then considered for employment must undergo a background screening, criminal history check, DMV check, sex offender registry check, health care sanctions review, and pre-employment drug testing. Upon satisfactory completion of testing each employee who accepts an employment offer is then given an 8 hour orientation/training session before working with clients.

Are all caretakers employees? Yes, every caretaker for A Better Choice LLC is an employee of the Agency. All employees are bonded and insured. A Better Choice LLC takes responsibility for all workers compensation insurance and payroll taxes. Under no circumstances should clients pay any funds directly to their caretaker.

Must I sign a contract and commit to a minimum term of care? Yes and no. All clients are required to complete a contract for services to identify clearly the services to be provided. All contracts may be cancelled at any time. We understand the ever changing environment of home care and the necessity for last minute changes and unforeseen circumstances. 

How do I stay in touch or monitor services? A Better Choice LLC offers our unique Family Portal which allows responsible parties to view caretaker schedules for their loved one, communicate with our office/caregiver, to monitor daily activities/services provided. Your individual care coordinator is available 24/7 to handle any issues that may arise.

What is the process for obtaining services?  To obtain services or a quote simply complete our contact form out or call our office at 203-400-6207. Upon receipt of your request, a Care Coordinator will contact you to discuss your needs. We will then complete a needs assessment evaluation and home safety assessment. All of this information is compiled and converted into a Care Plan and a Contract for Services is prepared. Upon execution and acceptance of these documents a caregiver will be assigned immediately.

How quickly can you provide services?  How long does process take to start services? Most services can be provided within 24-48 hours of initial contact. In special circumstances, we will work with you to compile the necessary information and make every effort to meet your time requirements.

What services do you provide?  A Better Choice LLC is a provider of non-medical home services to assist the elderly and disabled remain in a familiar environment for as long as possible. For a detail of services please see services.

Where do you provide services? Our current primary service areas include New Haven, Fairfield, and Litchfield counties.